The Infab Customer Portal
Give your customers the visibility they deserve
Optimize Efficiency, Quality, and Customer Trust
Empower Your Customers
Enable your customers to track orders and access quality documentation 24/7, reducing support overhead and strengthening relationships through unprecedented transparency.
Real-Time Order Visibility
Let your customers track their orders from receipt to delivery, with detailed status updates for individual parts throughout the manufacturing process.
Quality Documentation Access
Give customers secure, controlled access to:
- Material certifications
- Process certifications
- Inspection reports
- Certificates of conformance
- Test results and validations
Automated Documentation Packages
Enhance your customer experience with instant access to complete documentation packages upon order completion. No more manually compiling and emailing documents - our system automatically organizes all quality documentation by order and part number for easy retrieval. Your customers can download all required documents for an order with a single click.
Features That Drive Customer Satisfaction
Built to work the way you do, this customer portal seamlessly integrates with your systems, gives you full control over user access, and reinforces your brand identity—all while making the experience smoother for your customers.
Seamless Integration
- Connects directly with your Infab ERP implementation
- Inherits your existing quality workflows
- Maintains your document control processes
- Preserves AS9100 compliance
Customizable Access Control
- Define customer-specific access
- Manage user access within customer organizations
- Track all customer portal activity
Branding Ready
- Customize with your company branding
- Provide a consistent customer experience
- Strengthen your market presence
Benefits for Your Business
Increase efficiency, improve customer access, and maintain compliance with streamlined document management.
Reduce Administrative Overhead
- Eliminate manual document compilation
- Reduce customer support inquiries
- Automate certification delivery
- Free your team to focus on value-added tasks
Enhance Customer Experience
- Provide 24/7 order visibility
- Enable self-service document access
- Reduce communication delays
- Build stronger customer relationships
Maintain Quality Control
- Ensure document version control
- Track all quality record access
- Maintain AS9100 compliance
- Protect sensitive information
| Order # | Description | Download |
|---|---|---|
ORD-1001 | PO #: PO-12345 Quote #: 352 ITAR In Progress | |
ORD-1002 | PO #: PO-67890 Quote #: 904 Shipped |
Why Add the Customer Portal?
Give your customers the transparency they demand while reducing your administrative burden. Infab's Customer Portal add-on seamlessly extends your quality management system to your customers, creating a competitive advantage in today's demanding markets, whether it's aerospace, medical, or anything in between and beyond.
Production Progress
Track the progress of each manufacturing operation for your deliverable items.
1
ASM-21-R-2
Shipped: 0 / 50
Fabrication
(2 ops)1
OP 1
FABRICATIONVF-2A
of 50
2
Inspection
INSPECTIONof 50
3
OP 2
FABRICATIONVF-2B
of 50
Finishing
(3 ops)4
Chem Film / Chromate / Alodine
FINISHINGof 50
of 50
5
Anodize (Type I)
FINISHINGof 50
of 50
6
Epoxy Ink Stamp
FINISHINGof 50
of 50
7
Package
PACKAGINGof 50
2
BASE
Shipped: 0 / 75
1
OP 1
FABRICATIONVF-2A
of 75
3
00-630-00
Shipped: 50 / 50
1
OP 1
FABRICATIONVF-2A
of 50
2
OP 2
FABRICATIONVF-2B
of 50
3
OP 3
FABRICATIONVF-2A
of 50
4
00-630-01
Shipped: 0 / 45
1
OP 1
FABRICATIONof 45